Privacy Policy

Introduction

At 360ayurved ("Company", "we", "our", or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, process, and safeguard your information when you visit our website, place an order, or interact with our services.

Consent to Data Processing

By accessing our website, submitting information through forms, creating an account, or placing an order, you consent to the collection, use, storage, and processing of your personal information in accordance with this Privacy Policy and applicable laws.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect the following categories of information:

Personal Information

Information voluntarily provided by you, including:

• Full name
• Email address
• Mobile number
• Billing and shipping address
• Payment-related information necessary for order processing
• Information submitted through contact forms, surveys, customer support requests, or promotional offers

Demographic and Preference Information

Information related to your interests, preferences, feedback, and product-related inquiries that helps us improve customer experience.

Technical and Usage Information

When you browse our website, we may automatically collect:

• IP address
• Browser type and device information
• Website usage statistics
• Pages viewed and navigation patterns
• Cookie and session information

How We Use Your Information

We use the information collected for legitimate business purposes, including:

• Processing and delivering orders
• Managing payments and billing
• Providing customer support
• Communicating order updates and service-related notifications
• Improving website performance, products, and services
• Conducting internal business analysis and record keeping
• Personalizing user experience
• Sending promotional communications, newsletters, and offers where permitted by applicable law or with your consent

We do not sell your personal information to third parties.

Order Processing

When you purchase products through our website, certain information is required to complete the transaction, including your name, contact details, delivery address, and payment information. This information is used solely for:

• Order verification
• Payment processing
• Shipping and delivery
• Customer communication regarding your purchase
• Fraud prevention and security monitoring

If we encounter issues while processing your order, we may contact you using the information provided.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to enhance functionality and improve user experience. Cookies help us:

• Understand website traffic and visitor behavior
• Remember user preferences
• Improve website performance
• Deliver a more personalized browsing experience

Most web browsers automatically accept cookies. You may modify your browser settings to refuse or delete cookies; however, certain website features may not function properly as a result.

Sharing of Information

We may share your information only in the following circumstances:

Cross-Border Data Processing

Certain third-party service providers engaged by us, including payment gateways, analytics providers, cloud hosting providers, and marketing platforms, may process or store information on servers located outside India. By using our website, you acknowledge and consent to such processing, subject to applicable data protection and security safeguards.

Service Providers

With trusted third-party service providers who assist us in operating our business, including:

• Payment gateway providers
• Shipping and logistics partners
• Website hosting providers
• Analytics and technology service providers

Such parties are permitted to use the information only to perform services on our behalf.

Legal Requirements

We may disclose information when required by applicable law, court order, government authority, or regulatory requirement, or when necessary to protect our legal rights, property, customers, or business operations.

Data Security

We implement commercially reasonable administrative, technical, and organizational safeguards to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss. While we strive to maintain a secure environment, no method of electronic transmission or storage can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted over the internet.

Third-Party Websites

Our website may contain links to third-party websites for your convenience. Once you leave our website, we are not responsible for the privacy practices, content, security, or policies of such external websites. Users are encouraged to review the privacy policies of any third-party websites they visit.

Children's Privacy

Our website, products, and services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a minor without appropriate authorization, we will take reasonable steps to delete such information.

Your Choices and Rights

Subject to applicable law, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Withdraw consent where processing is based on consent
• Opt out of promotional communications

You may also choose not to provide optional information requested through forms on our website. However, certain information may be necessary for us to provide products or services.

Withdrawal of Consent

Where processing of personal information is based on your consent, you may withdraw such consent at any time by contacting us using the details provided in this Privacy Policy. Withdrawal of consent shall not affect the lawfulness of any processing carried out prior to such withdrawal.

Promotional Communications

Where you have provided consent or where otherwise permitted by law, we may send information regarding new product launches, promotional campaigns, discounts, special offers, and company updates.

You may unsubscribe from promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

Third-Party Promotional Communications

We do not sell or rent your personal information. However, where you have expressly consented, we may send information regarding products, services, promotions, or offers from selected business partners that may be relevant to your interests. You may opt out of receiving such communications at any time.

No Sale of Personal Information

We do not sell, rent, trade, or commercially disclose your personal information to unrelated third parties for their independent marketing or commercial purposes.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will become effective upon publication on this website. Users are encouraged to review this page periodically.