Refund, Return & Cancellation Policy

Overview

At 360ayurved.com, customer satisfaction is important to us. We strive to deliver quality products and a seamless shopping experience. Please read this Refund, Return & Cancellation Policy carefully before placing an order.

Return Eligibility

Returns may be accepted under the following circumstances:

• The product received is damaged during transit.
• The product received is defective or not in usable condition.
• An incorrect product has been delivered.
• The product packaging has been significantly damaged before delivery acceptance.

Any request for return must be submitted within 7 days of the delivery date along with relevant supporting evidence such as photographs of the product and packaging.

Non-Returnable Products

For hygiene, safety, and quality reasons, we are unable to accept returns in the following situations:

• Products that have been opened, consumed, or partially used.
• Products returned without original packaging or labels.
• Return requests submitted after 7 days from delivery.
• Products damaged due to improper storage, misuse, negligence, or handling by the customer.
• Products purchased during special promotional, clearance, or non-returnable sales, unless received damaged or incorrect.

Return Request Procedure

To initiate a return request, please contact our customer support team with the following details:

• Order Number
• Customer Name
• Contact Information
• Reason for Return
• Photographs of the product (if applicable)

Upon review and approval of the request, our team will provide further instructions regarding the return process.

Return Shipping

Where the return is approved due to:

• Incorrect product shipment
• Damaged product
• Defective product

the return shipping cost may be borne by us. For any other approved return requests, the customer may be responsible for the return shipping charges.

Refund Policy

Once the returned product is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be processed within 7 to 10 business days, subject to banking and payment gateway timelines. Refunds will be issued through the original payment method used for the purchase wherever possible. Please note that actual credit timelines may vary depending on your bank, payment provider, or card issuer.

Situations Where Refunds May Be Declined

Refund requests may be refused if:

• The product does not satisfy the return eligibility criteria.
• The returned product differs from the product originally delivered.
• The product has been used, altered, tampered with, or damaged after delivery.
• Sufficient evidence supporting the return claim is not provided.

The company reserves the right to make the final determination regarding eligibility for returns and refunds.

Order Cancellation

Customers may request cancellation of an order before it has been processed, packed, or dispatched from our warehouse.

Once an order has been shipped, it generally cannot be cancelled. In such cases, the return process outlined above will apply, subject to eligibility.

To request cancellation, please contact us as soon as possible at:

Delivery Issues

If your order is marked as delivered but has not been received, or if there are delivery-related concerns, please notify us within 48 hours of the delivery notification so that we may coordinate with the shipping partner for investigation and resolution.

Policy Updates

We reserve the right to amend, modify, or update this Refund, Return & Cancellation Policy at any time without prior notice. Any changes will become effective upon publication on our website.